How to get support
Our Customer Service team is available Monday to Friday 8 a.m. to 8 p.m. Mountain Standard Time.
We are closed on U.S. public holidays.
In order to service you as fast as possible, please answer the following question:
Are you currently a True Royalty TV subscriber?
If you cannot find your answer on the next page or via our chat, one of our team will happily contact you in less than 24 business hours by:
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Phone
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Text Message
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Email
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Facebook messenger
True Royalty TV
27 Old Gloucester Street
London
WC1N 3AX
support@trueroyalty.tv
Ofcom
Ofcom regulates the editorial content of on-demand programme services. This includes ensuring that particular rules are observed. These rules require certain material to be restricted to adults, prohibit other material (including that likely to incite hatred) altogether, and govern product placement in programmes and sponsorship of individual programmes or services. To make a complaint about our service, please email us at : support@trueroyalty.tv. We shall endeavour to respond to you within 3 working days. If you have complained to us and you are dissatisfied with our response, you can submit a complaint about any of these aspects of our on-demand service to Ofcom using the online complaint form at: http://stakeholders.ofcom.org.uk/broadcasting/on-demand/complain.
You can also contact Ofcom by post or telephone, as follows:
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Switchboard: 0300 123 3000 or 020 7981 3000
Please note Ofcom is the regulator for editorial content on ODPS.
Any queries relating to matters such as technical issues, billing, installation or marketing should be made directly to us at support@trueroyalty.tv.
Further information about Ofcom can be found at www.ofcom.org.uk
In Ireland, the service falls under the authority of the Broadcasting Authority of Ireland and Advertising Standards Authority for Ireland.